Legal

Privacy Policy

Last updated: March 2026

This Privacy Policy explains how OV-Group (Wigan) Limited (Company Number 15436896), trading as OV-Group ("we", "us", "our"), collects, uses, stores and protects your personal data when you use our website and services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered address is 42 Wigan Lane, Wigan, WN1 1XR. For any data protection enquiries, please contact us at Ops.admin@ovg.org.uk or write to us at the address above.

1. Information We Collect

We may collect the following personal data:

• Name, email address, phone number — when you submit our contact form
• Name, email address, CV, employment preferences — when you apply for a role or submit a speculative application via our careers page
• Technical data — IP address, browser type, device information, pages visited and time spent on our website, collected via cookies and analytics tools
• Location data — general geographic location inferred from your IP address

2. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries submitted through our contact form
• To process job applications and speculative CVs submitted through our careers page
• To improve our website and user experience
• To comply with legal obligations

We process your data on the basis of legitimate interest (responding to your enquiry or application) and consent (where you voluntarily provide your data through our forms). We do not use your data for marketing purposes unless you have explicitly consented.

3. CV and Job Application Data

When you submit a CV or job application through our careers page, your data (including any attached CV file) is sent directly to our recruitment team via email. CV files are not stored on our website servers — they are attached to the outgoing email and immediately deleted from the server after sending. We may retain your application details for up to 12 months to consider you for future roles, unless you request earlier deletion.

4. Cookies

Our website uses cookies — small text files placed on your device — to help us understand how visitors use the site and to improve the browsing experience. We use:

• Essential cookies — required for the website to function (e.g. session management)
• Analytics cookies — to understand how visitors interact with the site (e.g. Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect your experience of the website.

5. Third-Party Services

We may use the following third-party services which may process your data:

• Google Analytics — for website usage statistics
• Google Maps — embedded on our contact page
• Hostinger — our web hosting provider

We do not sell, trade or rent your personal data to third parties. We will only share your data where required by law or with your explicit consent.

6. Data Retention

Contact form enquiries are retained for as long as necessary to respond to your enquiry. Job applications and speculative CVs are retained for up to 12 months unless you request earlier deletion. Analytics data is retained in accordance with Google Analytics' data retention settings.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time

To exercise any of these rights, contact us at Ops.admin@ovg.org.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

OV-Group (Wigan) Limited
42 Wigan Lane, Wigan, WN1 1XR
Email: Ops.admin@ovg.org.uk
Phone: 01942 368 071

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).